Customer experience in the focus
Complexe solution for the satifaction of your customers and employees – the key of the succes of your business
1. Retail development:
find the ideal location for your store which suits the best for your products and services
HOW CAN I HELP?
- find and select the best location for your store
- preparation of market studies and analyzes
- preparation of business and investment plans
- lease agreement negotiation, mediation between the lessor and the tenant
MY PROFESSIONAL EXPERIENCES:
- development of a well known international retail brand store-chain
- 50+ store-opening, relocation, renovation project: Budapest, big cities, shopping centers, high streets…
- living professional retail network
2. Store conception
create an attractive store that represents and respects the values of your brand
HOW CAN I HELP?
- concept and design consulting
- preparation of store plans:
* represents and respects the values of your brand
* highlights your products and services
* attractive to your customers
* fits into the environment
* contributes to the well-being of your employees - coordination and supervision of the fit-out works
MY PROFESSIONAL EXPERIENCES:
- 50+ store-opening, relocation, renovation project: preparation of store plans, consultation with architects and technical managers, coordination and supervision of the fit-out works
(reference: building and development of the store chain of the well known French cosmetics brand Yves Rocher in Hungary) - interior designer certification and experience for homes and retail
3. Retail operational audit
Find and manage the problems interfering the smooth and optimal business operation
HOW CAN I HELP?
- 360 degré structured audit of your store: retail, marketing, human ressources, logistic processes
- Improvement proposals, development of new business processes
- Implementation of new business processes and solutions
MY PROFESSIONAL EXPERIENCES:
- retail managment of the Hungarian store chain of a leading international cosmetics retail brand
- “field” experiences: I know and I understand the daily operation of a store
4. Retail coaching
employees as the ambassadors of your brand
HOW CAN I HELP?
- increase the emotional intelligence of the employees in order to improve the results of a retail organization, and to be able to establish an emotional relationship with the customers, a relationship based on empathy
MY PROFESSIONAL EXPERIENCES:
- coaching style management of a leading retail brand
- development of workshops, trainings, and individual development projects
- development of special programs to increase the employee engagement
- business coaching certification and practise
For more details click on my page:
CONTACT:
Tel:
+36 30 517 3043
E-mail:
venczel.judit@retail-coach.hu
Linkedin:
https://www.linkedin.com/in/venczeljudit/
Follow me on Facebook:
https://www.facebook.com/tarazed.consulting/
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